Learn to train / coach in the workplace (NAT10898002)
Brisbane Course Dates
Duration: 2 days
Aim: To equip participants with the skills and knowledge to coach others in the workplace, with a focus on helping the person being coached to develop job specific skills, knowledge and attitudes.
Delivery: Face-to-face, off-the-job facilitated learning, reinforced by a practical, work-based assignment completed after the workshop.
Designed for: This nationally recognised course is appropriate for those with significant technical or vocational expertise who are expected to provide one-on-one coaching to others, over a period of time, as part of their work responsibilities. It is particularly suitable for supervisors, team leaders and industry-based trainers who are required to coach others in organisation specific tasks and activities. The course is also appropriate for ‘in-cab’ trainers.
Pre-requisites: No qualifications or other formal pre-requisites are necessary to participate in this course. However, it is recommended that participants have a minimum of 12 months experience working in the industry in which they plan to coach so that they have sufficient subject matter knowledge and experience to be able to coach others effectively.
LLN: To complete this course successfully, participants need to have reasonably well developed skills in areas such as reading, writing and communication. Examples of activities that participants will need to perform include:
- Accurately complete and maintain training / coaching documentation
- Read and understand documentation relating to the subject matter being trained
- Speak clearly and provide spoken explanations and instructions
- Listen effectively and ask relevant and appropriate questions
- Observe learner performance and provide constructive feedback
- Use body language appropriately
Topics: The topics addressed in this course include:
- Introduction to workplace coaching
- How people learn
- Communication skills for coaches
- Stages in the coaching process
- Planning and initiating coaching
- Facilitating and monitoring coaching
- Closing and evaluating the coaching
Assessment: The assessment for this course includes:
- Short answer questions
- Evidence of the provision of one-on-one coaching to at least one person on job-specific skills and knowledge, incorporating at least three related sessions that build on each other, with a total of 120 minutes coaching time
- Preparation of records relating to the coaching undertaken
- The candidate’s self-reflection on their performance as a coach
Post course assessment: To complete the assessment component of this course, participants need to be working in, or have access to, an environment in which they are able to provide one-on-one coaching to another person over a period of time. This will be demonstrated through evidence of the provision of one-on-one coaching to at least one person on job-specific skills and knowledge, incorporating at least three related sessions that build on each other, with a total of 120 minutes coaching time; sessions must be delivered on three separate days. Participants have three months to complete their assessment after attendance at the course.
The number of hours taken to complete this assessment will vary between participants. However, as a rough guide, it is recommended that participants allow approximately 8 – 10 hours to complete the assessment for this course.