Not Nationally Recognised


One Day


To develop or enhance the skills and knowledge required to effectively utilise the phone within your business environment. Topics covered in the learning program include:

  • Attitudes and approaches.
  • The sound of service.
  • Listening for service.
  • The language of service.
  • Controlling the process.
  • Handling difficult callers and other problems.


Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.


Participants in this learning program will be issued with a Statement of Attendance.