Not Nationally Recognised


One Day


To develop or enhance the skills and knowledge required to plan, conduct and participate in meetings in a professional manner.  Topics covered in the learning program include:

Meeting procedures

  • The purpose of meetings
  • Characteristics of effective meetings
  • Meeting evaluation
  • Drawing up the agenda
  • Planning & Organising the meeting
  • Meeting conventions & processes
  • Taking minutes
  • Record and follow up the issues and actions

Facilitating the process

  • Time management
  • Chair meetings
  • Group theory
  • Roles to take on within the group (Maintenance & Task)
  • Problem solving in the meeting context
  • Dealing with the difficult attendee


Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.


Participants in this learning program will be issued with a Statement of Attendance.