Negotiated for delivery at your site, often planned as 2 days plus post course feedback on specified work based activities for further honing of skills.


This workshop focuses on identifying and ensuring team members have the appropriate skills and knowledge to perform effectively in their role. It includes the skill required to effectively coach and facilitate learning.

The critical workplace skills and knowledge components of the units of competency which have been mapped to this learning program are from the following units from the Qualification BSB42015 Certificate IV in Leadership and Management:

  • BSBLDR403 Lead team effectiveness.
  • BSBLED401 Develop teams and individuals.

We recommend the following personnel attend this learning program:

  • Supervisors/Managers.
  • Team leaders.

This learning program will be delivered over two (2) days. FREE additional post course feedback on specified work based activities is available and strongly encouraged after the learning program. Additional support days are available (corporate groups only) where a site wishes additional skill development in order to meet specific standards of practice.