Negotiated for delivery at your site, often planned as 2 days plus post course feedback on specified work based activities for further honing of skills.


This workshop focuses on problem solving and decision making and making improvements in the workplace. It includes developing the skill required to write workplace procedures / instructions.

The critical workplace skills and knowledge components of the units of competency which have been mapped to this learning program are from the following units from the Qualification BSB42015 Certificate IV in Leadership and Management:

  • BSBMGT402 Implement operational plan.
  • BSBWOR404 Develop work priorities.
  • BSBMGT403 Implement continuous improvement.
  • BSBWRT401 Write complex documents.

We recommend the following personnel attend this learning program:

  • Supervisors/Managers.
  • Team leaders.

This learning program will be delivered over two (2) days. FREE additional post course feedback on specified work based activities is available and strongly encouraged after the learning program. Additional support days are available (corporate groups only) where a site wishes additional skill development in order to meet specific standards of practice.