Terms & Conditions

Refund Policy

The following principles apply to the refund of course fees by RRW & Co Pty Ltd trading as National On Site Training (NOST):

• If the learning program is cancelled by NOST, or if the client cancels their registration at least 3 working days prior to the commencement of the learning program, NOST will provide a full refund of fees, or transfer to another learning program if so desired by the client,
• If cancellation occurs in such a way that NOST is not given enough time to fill the vacated place in the learning program, such as:
  • the client cancels their registration less than 3 working days prior to the day the learning program commences, or
  • there is no cancellation and the participant / learner does not attend, or
  • if the participant / learner leaves the learning program after the training commences, then NOST will retain all fees unless a valid medical certificate is produced, severe financial hardship is demonstrated or other extenuating circumstance exist as decided by the Director. In such cases, up to 75% of the fees may be refunded on a pro rata basis. In the case of a participant / learner leaving the learning program after its commencement, the participant / learner may negotiate to enter the same learning program at the same point in a later learning program,
• If a client is not satisfied with the quality of the learning program for substantiated reasons, a place in another learning program will be offered at no cost to the client.

Where a learning program is longer than 10 day's duration, all fees that are paid in advance of the learning program commencing are placed in a separate account and are accessed on a pro rata basis as the learning program progresses.