People are an organisation's most valuable asset. Ensuring they have the skills and knowledge required to work effectively should be one of the aims for all organisations.

Duration
One Day

Objective
To develop or enhance skills and knowledge required to develop an awareness of corporate and industry expectations and identity for business writing. Topics covered in the learning program include:
The nature of Written Communication......

• Types of written communication
• Professional use of email – Electronic Mail protocol
• The effective memo and fax
• The Business Letter – Fully Blocked / Open Punctuation
• The Short Report – get your message across!

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
Participants in this learning program will be issued with a Statement of Attendance.

Duration
One Day

Objective
To develop or enhance the skills and knowledge required to plan, conduct and participate in meetings in a professional manner.  Topics covered in the learning program include:

Meeting procedures

• The purpose of meetings
• Characteristics of effective meetings
• Meeting evaluation
• Drawing up the agenda
• Planning & Organising the meeting
• Meeting conventions & processes
• Taking minutes
• Record and follow up the issues and actions

Facilitating the process

• Time management
• Chair meetings
• Group theory
• Roles to take on within the group (Maintenance & Task)
• Problem solving in the meeting context
• Dealing with the difficult attendee

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
Participants in this learning program will be issued with a Statement of Attendance.

Duration
4 hours or one day

Objective
To develop or enhance the skills and knowledge required to deliver presentations as part of their job role. Topics include:

• Why do we present information in this organisation?
• What makes an effective presentation?
• Knowledge/skills/attitude of presenters
• Planning the presentation
• Importance of objective/s
• Structure of presentation
• Communication skills
• Question and answer techniques
• Visual aids
• Managing stress and nerves

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
Participants in this learning program will be issued with a Statement of Attendance

Duration
Two Days

Objective

• To develop or enhance the skills and knowledge required to deliver presentations as part of their job role. Topics include:
• Types of Presentation
• Establish Credibility: Key Points
• Presentation Methods and Strategies
• Create and Use Visual Aids
• Know your audience and your objectives
• Body Language
• Identifying your objective
• Dealing with Nerves
• Determining the Most Appropriate Type of Presentation
• Question Time
• Build Interest in the Body of Your Presentation
• Techniques for Handling Difficult Questions, Situations or People
• End Your Presentation with a Call to Action!
• Strategy And Logistics
• Do's and Don'ts of Effective Presentations
• Evaluating And Perfecting Your Presentation

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
This learning program meets the requirements of the Nationally recognised marketing unit from BSB01 Business Services Training Package.

Duration
One Day

Objective
To develop or enhance the skills and knowledge required to effectively analyse problems and identify appropriate solution/s.  Topics covered in the learning program include:

• Decisions defined
• A framework for decision making – 7 key steps
• Problem solving tools and techniques are used properly
• Decision support analysis - Decisions are made based on data analysis - objectivity is used
• Psychology of decision making
• Communicating a decision

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
Participants in this learning program will be issued with a Statement of Attendance.

Duration
One Day

Objective
To develop or enhance the skills and knowledge required to effectively utilise the phone within your business environment. Topics covered in the learning program include:

• Attitudes and approaches.
• The sound of service.
• Listening for service.
• The language of service.
• Controlling the process.
• Handling difficult callers and other problems.

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
Participants in this learning program will be issued with a Statement of Attendance.

Duration
One Day

Objective
To develop or enhance the skills and knowledge required to effectively set priorities and complete designated tasks both short and long term in order to achieve personal and corporate goals. Topics covered in the learning program include:

• Identifying and prioritising nominated tasks for a given day.
• Separating tasks into achievable components.
• Selecting appropriate resources to complete tasks.
• Reprioritising tasks in response to reviewed instructions.
• Completing tasks within designated timelines.

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
Participants in this learning program will be issued with a Statement of Attendance.

Duration
One Day

Objective
To develop or enhance the skills and knowledge required to effectively identify and discuss the challenges we face, attempting to achieve our life goals, including developing an awareness of our conflicting needs, demands and expectations  - this is paramount in the development of coping strategies for today’s busy world. The program will look at the nature of work today. Are modern work practices helping or hindering the individual’s ability to achieve balance in their life?  How are communities, families and our related roles changing?  Topics covered in the learning program include:

• Goal Theory.
• Where do I want to be in five, ten, twenty years?
• Personal, Family, Community Values.
• Motivation Theory – hierarchy of needs, why do we do what we do?
• Rewards – intrinsic and extrinsic.
• What stops us from achieving our goals? (e.g learned helplessness)
• The relationship between self esteem and goal fulfillment.
• Identify the stressors in your life – how do they relate to your goals?
• Eustress and Distress – what is the difference?
• Managing Stress – impact on performance – relaxation techniques.
• Modern work practices – what can we do on a daily basis to balance work and life successfully?
• Development of personal plans to achieve a better work/life balance.

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
Participants in this learning program will be issued with a Statement of Attendance.

Duration
Two Days

Objective
In this learning program you will learn to develop and enhance these skills through the application of powerful facilitation tools and strategies that encourage and support “great” facilitation.

You will learn a great deal about yourself ... in such a way that you will more effectively recognise your own reactions and behaviours within a team, and more consistently manage your own reactions.

You will also learn a great deal about others ... which will enhance your ability to proficiently manage discussions, problem-solve, navigate and guide teams (and individuals within teams) towards the achievement of positive outcomes.

Topics covered in the learning program include:

• Effective communication skills.
• Discussion management skills.
• Task and process management ability.
• Superb connection with teams and individuals within teams.
• Positive awareness of natural human behaviours and conflicts.
• Sound balance between caring guidance and the effective achievement of outcomes.

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
Participants in this learning program will be issued with a Statement of Attendance.

Duration
Two Days

Objective
To develop or enhance the skills and knowledge required to effectively identify and apply the basic components of an effective negotiation. Topics covered in the learning program include:

• What is negotiation  
•  Elements of negotiation
• Some general points to consider
• Negotiation strategies and styles
• Psychological barriers to negotiation
• Model of negotiation
• Stages of negotiation overview
• Stage 1 - Planning
• Negotiation planning
• Stage 2 - Conducting
• Persuasive strategies
• Stage 3 - Proposal
• Stage 4 - Generating a win/win solution
• 9 step decision-making & problem-solving process
• Stage 5 - Agreement
• Stage 6 - Post-negotiation
• Negotiator skills overview
• Critical behaviours
• Listening skills
• Questioning skills
• Persuasive skills

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
Participants in this learning program will be issued with a Statement of Attendance.

Duration
Two Days

Objective
To develop or enhance the skills and knowledge required to facilitate individual learning through a one on one relationship between a learner and facilitator. Topics covered in the learning program include:

• Workplace coaching defined.
• Benefits of workplace coaching.
• Coaching applications.
• Knowledge, skills, attributes and characteristics of effective coaches.
• Relationship between coaching and leadership.
• Change management – setting the context for performance coaching and behavioural change.
• Goal setting.
• Collaborative coaching?
• Directive Vs non directive language.
• Operating principles for coaches.
• Four stages of a coaching assignment.
• Stage 1:  Establish the context for coaching.
• Stage 2:  Create understanding and direction.
• Stage 3:  Review / confirm learning.
• Stage 4:  Completion.
• Signs that the coachee is engaged in the process.
• Designing the first coaching session.
• Designing the coach / coachee agreement and learning implementation plan.
• Tracking progress.
• Linking coaching to results.
• Barriers to coaching.
• Communication skills -
• Listening.
• Feedback.
• Rapport.
• Questioning.
• Assertion.
• Non verbal communication.

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
This learning program meets the requirements of the Nationally recognised unit from TAA04 Training and Assessment Training Package.

Duration
Four Hours

Objective
This is an interactive workshop designed to help you increase your memory capacity through the use of mnemonic techniques. Topics covered in the workshop include:

• The brain.
• Healthy brain:  Healthy mind.
• Common areas of forgetting.
• What is memory?
• Types of memory
• What are mnemonics?
• Your learning style and mnemonics.
• Mnemonic techniques.
• Applications to your workplace.

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
Participants in this learning program will be issued with a Statement of Attendance.

Facilitator
Dr. Leigh Hodder has conducted PhD research on forgetting and remembering.

Duration
Four Hours

Objective
This is a four hour interactive workshop designed to help you increase your capacity to think creatively. Topics covered in the workshop include:

• The brain.
• Healthy brain:  Healthy mind.
• Types of thinking.
• Creative thinking defined.
• Problem-solving processes.
• Creative thinking techniques.
• How to generate great ideas.
• Applications to your workplace.

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
Participants in this learning program will be issued with a Statement of Attendance.

Facilitator
Dr. Leigh Hodder has conducted PhD research on forgetting and remembering.