Duration
24 hours of face to face delivery per unit (total 192 hours)

Objective
This learning program aims to develop or enhance the skills and knowledge required to work effectively as a front line manager in the workplace. The learning program is appropriate for team leaders, operational managers, and others who would like to achieve a relevant qualification.

The Diploma of Business Management requires participants to complete 8 units of competency for the qualification. A minimum of 5 units from the Strategic Management subjects at Diploma level, and 3 units from the Business Services Training Package or any other endorsed Training Package, of which a minimum of 2 units must be from a qualification at Diploma level; 1 unit may be included from a lower or higher level in this qualification.

Delivery
Class room based delivery at our venue, or delivered specifically for clients at their venue and contextualised to the client’s specific systems.

Accreditation
This learning program meets the requirements of the Nationally recognised qualification from BSB01 Business Services Training Package.

The 8 units offered are:

1. Market services and concepts to internal customers
2. Manage people performance
3. Prepare budgets and financial plans
4. Ensure a safe workplace
5. Recruit, select & induct staff
6. Facilitate and capitalise on change and innovation
7. Manage effective workplace relationships
8. Provide leadership in the workplace

This unit covers internal marketing techniques to promote and sell internal service provision or a particular project or development which the manager has initiated. The four elements are:

• Interpret strategic and operational plans.
• Manage research activities.
• Prepare internal marketing plans.
• Evaluate internal marketing plans.

This unit covers the ability of managers to manage the performance of the staff who report to them directly. The four elements are:

• Allocate work.
• Assess performance.
• Provide feedback.
• Manage follow up.

This unit covers the preparation of financial plans and budgets by operational/non-financial managers, as required by their particular organisation. The three elements are:

• Analyse strategic and operational plans.
• Develop revenue, expenditure and capital investment proposals.
• Build agreement for budgets and financial plans.

The unit is concerned with establishing, maintaining and evaluating the organisation’s Occupational Health and Safety policies, procedures and programs in the relevant work area in accordance with OHS legal requirements. The four elements are:

• Establish and maintain an Occupational Health and Safety system.
• Establish and maintain participative arrangements for the management of Occupational Health and Safety.
• Establish and maintain procedures for identifying hazards, and assessing and controlling risks.
• Establish and maintain a quality Occupational Health and Safety management system.

This unit covers all of aspects of selection and recruitment relevant to managers who are not specialists in the area. It ensures that managers engage in appropriate planning and that selection and induction leads to the recruitment and retention of high quality staff. This unit is almost essential for those who now have (or are likely to have) an involvement in or responsibility for recruiting, selecting and/or inducting staff. The three elements are:

• Determine future people needs.
• Select appropriate people.
• Confirm employment arrangements.

This unit specifies the outcomes required to plan and manage the introduction and facilitation of change. Particular emphasis is on the development of creative and flexible approaches, and on managing emerging opportunities and challenges.  The three elements are:

• Participate in planning the introduction and facilitation of change.
• Develop creative and flexible approaches and solutions.
• Manage emerging challenges and opportunities.

Frontline managers have an important role in developing and maintaining positive relationships in internal and external environments so that customers, suppliers and the organisation achieve planned outputs/outcomes. At this level work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. The elements are:

• Manage information and ideas.
• Establish systems to develop trust and confidence.
• Manage the development of networks and relationships.
• Implement strategies to manage difficulties to achieve positive outcomes.

Frontline management has an important leadership role in the development of the organisation.  This will be evident in the way they work with teams and individuals, their standard of conduct and the initiative they take in influencing others.  At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. The four elements are:

• Model high standards of management performance and behaviour.
• Enhance the organisation’s image.
• Influence individuals and teams positively.
• Make informed decisions.